Help & Support
Find answers to all your questions about KBN Fulfillment services, integration processes, and logistics operations.
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Integrations & Marketplaces
How do marketplace integrations work?
The KBN Fulfillment integration team provides full API-based synchronization with leading marketplaces such as eMag, Skroutz, Amazon, Allegro, and Shopify. As soon as an order is placed, it is transmitted to our warehouse, inventory levels are updated, and customers automatically receive shipment tracking information. Marketplace price updates and stock alert systems are also integrated.
Can I connect my own e-commerce website (Shopify, WooCommerce)?
Yes, we offer ready-to-use connectors for popular platforms such as Shopify and WooCommerce. The setup process is completed free of charge by our expert team. Inventory and order synchronization occurs in real time, and order statuses are automatically updated on your website.
Do you provide technical support during integration?
Yes, our technical team supports you throughout the entire integration process. We provide API documentation, test environments, and guidance for live data transfer. Our support line is available to quickly resolve error messages and data inconsistencies.
Can I add new marketplaces?
Yes, adding new marketplaces is possible. Upon request, our integration team prepares the required API connections and, after the testing phase, deploys them to the live system. This allows inventory and order management to be handled from a single dashboard.
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Shipping & Distribution Processes
When are orders handed over to the courier?
Orders are handed over to the relevant courier company within 24 hours by KBN Fulfillment. However, delivery times may vary depending on the courier company, so we cannot guarantee final delivery times. Premium or express shipping options can be used for faster delivery.
Which courier companies do you work with?
For domestic shipments within Romania, we work with FAN Courier and DPD. For international shipments, we work exclusively with DPD. Tracking numbers are automatically generated for all shipments and can be monitored in real time from your dashboard.
How can shipments be tracked?
All shipments can be tracked in real time via your KBN Fulfillment dashboard. After orders are handed over to FAN or DPD, a tracking number is automatically generated and displayed in your panel. You can share this number with your customers.
How are international shipments handled?
International shipments are handled exclusively via DPD. Orders are handed over to DPD within 24–48 hours, after which DPD’s international shipping process begins. Delivery times vary by country, and we do not provide delivery time guarantees. Real-time tracking is available via the dashboard.
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Warehousing & Inventory
What are the features of your Bucharest warehouse?
Our Bucharest warehouse operates with 24/7 security, climate control systems, and a modern WMS (Warehouse Management System) infrastructure. Inventory tracking, inbound and outbound management, and order picking processes are fully automated, with an error rate below 0.01%. FIFO/LIFO management and batch-level inventory control are supported.
Do you offer returns management (Reverse Logistics)?
Yes, returned products are inspected upon arrival at our warehouse, photographed, and recorded in the system. With your approval, they are either repackaged or returned to inventory. The entire process is reported through the dashboard. For international returns, we operate in compliance with DPD’s procedures.
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Pricing
How are service costs calculated?
Pricing varies depending on the services provided and customer requirements. Quotes are prepared for warehousing, packing, and shipping services, and prices are customized according to specific needs. Additionally, a commission is applied per sale based on the product category.
How is the packing fee applied?
KBN Fulfillment applies a fixed packing fee per parcel, which is invoiced to our partner companies. The packing process is carried out quickly and systematically.
How is the warehousing fee calculated?
Warehousing fees are not fixed and are quoted based on your specific requirements. They may vary depending on storage capacity, product type, and storage duration.
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